Last updated: June 2026
Full refunds are available if requested at least 7 days before the event date. No refunds are issued within 7 days of the event or after the session has taken place.
Email truecraftpm@gmail.com with your name, order number (from your Paddle receipt), and reason for the request. We will process eligible refunds within 5–7 business days back to your original payment method.
If you are unable to attend a live workshop after the 7-day refund window has passed, your seat cannot be transferred to another person without prior written approval from TrueCraft.
If a workshop is cancelled or rescheduled by TrueCraft due to technical issues or unforeseen circumstances, all registered attendees will receive a full refund within 7 business days. You will also be given first access to the next available date.
If you experience technical issues preventing you from attending (e.g. platform outage on our side), contact us within 48 hours and we will assess on a case-by-case basis.
For any refund queries, contact truecraftpm@gmail.com